Name of company Magic Moppers

Terms & Conditions

By accepting a quote and making a booking either over the phone, e-mail or website’s contact forms, the customer agrees to be bound the following terms & conditions of Magic Moppers. We are registered in England, UK only.

Below you can read about the terms and conditions that apply when you book our professional cleaning services in .

• Carpet, mattress and upholstery cleaning
• Office / Communal cleaning
• Domestic cleaning
• End of tenancy cleaning
• Oven cleaning

Definitions

In these Terms of Business the following definitions apply:

“The Company”, “We”, “Us” – means

Magic Moppers

“Cleaner”, “Cleaning Operative” – means the person or firm providing cleaning service on behalf of the Company.

“Customer” – means the person or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning service are supplied by the Company.

“Customer’s Address” – means the address where the Customer has requested the cleaning services to be carried out.

“Service”, “End of Tenancy Cleaning”, “EOT”, “Move In / Out Cleaning”, Deep Cleaning” – means the cleaning services provided on behalf of the Company.

“Cleaning Visit” – means the visit to the Customer’s service address by the Cleaner in order to provide the Service.

1.1 Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.

1.2 The Headings contained in these Terms are for convenience only and do not affect their interpretation.

Contract

2.1 These Terms and Conditions represent a contract between Magic Moppers and the Customer.

2.2 Both parties will ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.

2.3 The Customer agrees that any use of the Company’s cleaning service, including placing an order for services by phone, text message, email, website forms will constitute the Customer’s acceptance of these Terms and Conditions.

2.4 Unless otherwise agreed in writing by a manager of the Company, these Terms and Conditions will prevail over any other terms of business or purchase conditions put forward by the Customer.

2.5 No variation or alteration of these Terms and Conditions will be valid unless approved in writing by a manager of the Company.

Quotations 

3.1. Carpet cleaning service is charged per room/area taking into account the type of carpet fibres.

3.2. We use national average room sizes when calculating quotations over the phone.

3.3. All quotations are given by the Company following a request by the Customer and will remain open to acceptance for a period of 30 days from their date.

3.4. We reserve the right to amend the initial quotation, should the Customer’s original requirements change.

3.5. Differences in excess of 10% will be discussed with the Customer prior to the start of the work.

3.6. All bookings will require a non nonrefundable deposit of £10. If a deposit is paid and you wish to amend your booking before 48 hours of booked appointment you may ask for a different available appointment\date.

VAT

4.1. . Any shown prices include VAT.

Equipment

5.1. The Company will provide all cleaning supplies and carpet cleaning equipment required to provide the cleaning services unless otherwise discussed on contract entry.

5.2. The Customer must provide hot running water and electricity at the premises where the cleaning services take place.

5.3. If the Customer requests key/s to be collected by the Company’s operative from an address outside the postal code of the Customer’s address then a £10.00 charge will apply. The charge will cover only the pick up of key/s. If said key/s need to be returned back to the pick up address or any other address another charge of £5.00 will apply.

5.4. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Customer’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.

5.6. The quotation excludes the clearing of debris left by tradesman or building work unless otherwise stated.

5.7. Our operatives will not move furniture. Due to Health and Safety / insurance regulations .

5.8. The Company will arrange an immediate replacement should an operative can’t attend a scheduled visit, and will inform the Customer prior to the visit.

5.9. All fragile and highly breakable items must be secured or removed.

5.10. The Customer will ensure that all valuables are stored away when work is provided and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customers failure to comply with this obligation.

5.11. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.

5.12. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

5.13. Parking for the company vehicle must be provided at the Client’s premises or as close as is reasonably possible, to allow easy and safe access for our technician. Part of the clean is carried out in the van, therefore suitable parking is essential.

5.14. Upon arrival, our technician will first need to inspect your appliance for any obvious issues which will be highlighted to you. This is to determine any pre-existing damage to the appliance or areas that may need further inspection by a trained repair engineer. Magic moppers reserves the right to decide, in its sole discretion, upon the suitability of the appliance and will not be obliged to provide the Service(s) if the appliance is not safe or suitable. No liability shall be accepted for costs or inconveniences incurred by the Customer as a result;

5.15. The condition of your appliance may make identification of damage to enamel difficult prior to our Service. Should we uncover any damaged areas of enamel during our process we will highlight this to you. We cannot be held responsible for any pre-existing damage to your appliance, whether seen prior to our service or uncovered through the removal of debris and carbon;

5.16. Children and pets should be kept out of the working area as we use hand tools that may cause harm. We cannot be held responsible for any injury (or loss!) suffered to pets and children as a result of an accident during the delivery of cleaning services;

5.17. If, for any reason, including but not limited to inclement weather or illness, Magic Moppers is unable to carry out the Service(s) at the time, date or location agreed, Magic Moppers will not accept any liability for costs or inconvenience incurred by the Customer as a result. An offer to provide the Service(s) at the cost agreed at an alternative time and date convenient to both parties will be made;

5.18. Magic Moppers have a Public Liability Insurance policy in place and covers any accidental damage caused by the technician. You may of course request details of this policy at any time.

5.19. Magic Moppers do not guarantee oven cleaning results and the results cannot be predicted as they are dependent on the type of oven, its age, length of time since it was last cleaned, how often it is used and the type of food being cooked in the oven. Some items can also be very difficult to remove from the appliance in order to achieve our very high standards of cleanliness (for example, we cannot clean elements or above these);

5.20. We usually take photographs of the appliance, both prior to and after cleaning which will be used as examples of our work via social media or as part of our marketing materials. These photos will remain the property of Magic Moppers but if you do not wish for them to be publicized, please do let us know.

Payment

6.1 The Customer must make payment either by cash or bank transfer before the cleaner leaves the Customer’s property. We do NOT except paypal or cheque. 

6.2 Although greatly appreciated and a powerful way to say ‘Thank you’, the Customer understands that tipping is not required.

6.3 We reserve the right to charge interest on invoiced amounts unpaid for past the due date at the rate of 2% per day under the Late Payments Act.

6.4 Where such alternative arrangements have been made the Customer must make payment within the day of the invoice due date.

Cancellation

7.1. The Customer can cancel the booking by providing a written notice to be received by Us not less than 48 hours prior to the cleaning services start.

7.2 If key/s are provided they must open all locks without any special efforts or skills.

7.3. If the Customer needs to change a booking or time, the Company will do its best to accommodate . Any changes to booked cleaning service are subject to a 48 hours prior notice and availability.

Refunds

8.1. Refund will be issued only if:

8.1.1 The Customer has cancelled a cleaning service within the allowed time of 48 hours prior to the start of the cleaning service;

8.1.2 A cleaner has not been able to provide the cleaning due to reasons beyond the Customer’s responsibility.

Complaints

9.1. We request that complaints or feedback be provided in writing within 24 hours of cleaning services completion, to ensure that the details are received in a clear and complete manner.

9.2. All cleaning services will be deemed to have been provided to the Customer’s satisfaction unless a written notice detailing the complaint is received by the Company within 24 hours of services completion. The Company will fully investigate any complaints and attempt to resolve them to the satisfaction of the Customer, or alternatively to a reasonable standard.

9.3. The Customer agrees to allow the Company back to re-clean any disputed areas or repair damaged items, before making any attempts to clean those areas himself or arranging a third party to provide a cleaning or repair service with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled.

Claims

10.1. The Customer agrees that due to the nature of the cleaning services the Company guarantees only to correct any problems reported within 24 hours of the completion of the cleaning services. Failure to do so will entitle the Customer to nothing.

10.2. We may require entry to the property of the claim as soon as possible in order to rectify the problem.

10.3. The Customer agrees to inspect the work immediately upon the cleaning is done and to draw the cleaners’ attention to any outstanding issues while they are still on site. The cleaners will provide any such additional work to the Customer’s complete satisfaction.

10.4. If the Customer or any third party instructed by the Customer is not present at the time of completion of the cleaning services to inspect the work then no claims regarding any cleaning issues can be made.

10.5. If the Customer instructs a third party to inspect the result from the cleaning service then the Company must be notified before completion of the service.

10.6. In case of a third party inspecting or refusing to inspect the result from the cleaning service then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.

10.7. Any refunds or adjustments must be requested to Us directly and subject to approval by Us.

10.8. While the Company cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, We request all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaners.

10.9. In case of confirmed damage, caused by cleaners, the Company will attempt to repair the item at its cost. If the item can’t be repaired We will rectify the problem by crediting the client with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning service rendered.

10.10. We will not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, wood etc.) are assumed sealed and ready to clean without causing harm.

10.11. No claims will be entertained if the Customer has an outstanding balance.

Liability

11.1. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with:

11.1.1 Its failure to provide its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, severe weather condition, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;

11.1.2 Late arrival of Company’s cleaners at the service address. The Company endeavors to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company’s cleaners may arrive with a delay or the cleaning visit may be re-scheduled.

11.1.3 An existing damage to Customer’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods;

11.1.4 Non satisfactory result from the cleaning services due to the Customer or third party walking on wet floors or using appliances during or shortly after the cleaning process;

11.3. The Company will not be liable for any odors arising during and/or after cleaning service when this is due to factors such as, lack of ventilation, and/or appropriate heating.

11.4. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer if the Customer has an outstanding balance from the date the payment was due.

Our Guarantee

12.1. The Company has built its business and reputation by providing its customers with the best possible cleaning service available. Still, the Company realizes, that because its cleaners are human beings, they sometimes make mistakes. For this reason, the Company offers you a guarantee. If the Customer is not satisfied with the Company’s services for any reason within 24 hours, the Company’s cleaners will come back to the Customer’s property and re-clean to his complete satisfaction.

12.2. Our guarantee is subject to a complaints notice no later than 24 hours after the cleaning service is done.

Notice

​1. Disclaimer

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1.1 This website and its components are offered for informational purposes only; the Business shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the website, and for any error or omissions in that information. These Terms are governed by the laws of England, Scotland, Northern Ireland and Wales

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2. Intellectual Property

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2.1 The site and its original content, features, and functionality are owned by Magic Moppers ALL RIGHTS RESERVED. Permission is granted to electronically copy and print in hard copy portions of this website for the sole purpose of using our Services. Any other use of materials on this website – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of Magic moppers is strictly prohibited.

3. Changes to our Terms and Conditions

3.1 We reserve the right to make any changes to any part of these Terms and Conditions without giving any prior notice. Your continued use of the site will signify your acceptance of any adjustment to these terms. We recommend that you check this page regularly to keep up-to-date.